RETURN/EXCHANGE POLICY
At our home decoration business, we want you to be completely satisfied with your purchase. This Exchange and Return Policy outlines our policies and procedures for returns and exchanges.
Returns: We accept returns for unused and unopened items within 30 days of the purchase date. To initiate a return, please contact us through our website contact form or at the address provided on our website. You will be responsible for the cost of return shipping. Once we receive the returned item, we will issue a refund for the purchase price, minus any shipping costs.
Exchanges: We accept exchanges for items of equal or lesser value within 30 days of the purchase date. To initiate an exchange, please contact us through our website contact form or at the address provided on our website. You will be responsible for the cost of return shipping and the cost of shipping the exchanged item to you. Once we receive the returned item, we will send out the exchanged item.
Damaged Items: If your item arrives damaged, please contact us within 5 business days of receiving the item. We will work with you to replace the item or issue a refund. Please include photos of the damage when contacting us.
Refunds: Refunds will be issued to the original form of payment used at the time of purchase. Please allow 5-7 business days for the refund to appear on your account.
Sale Items: Sale items are final sale and cannot be returned or exchanged.
Custom Orders: Custom orders are final sale and cannot be returned or exchanged.
If you have any questions or concerns about our Exchange and Return Policy, please contact us through our website contact form or at the address provided on our website.